Stock and Availability FAQs
How quickly can I get an in-stock item?
If an item is in stock in your local warehouse, we can typically deliver or have the item available for pick within the time estimates below:
PICK UP AT STORE
3-5 business days of ordering to allow for warehouse transfer to store.
PICK UP AT WAREHOUSE
4 business hours of ordering,
DROP OFF DELIVERY
7-21 business days of ordering.
Impacted by COVID, see below
DELIVERY WITH INSTALL
10-21 business days of ordering.
Impacted by COVID, see below
NOTE: Add 5-7 additional days to accommodate warehouse-to-warehouse transfers for items that are in stock that are not available in your regional warehouse.
A surge in demand for household appliances combined with the impacts of COVID-19 have challenged capacities and produced longer than usual lead times for delivered items. Your personal sales associate can provide you with more specifics and guide you through the process to ensure your purchase is delivered as soon as possible.
Need it Faster?
It’s possible we can expedite the process, particularly if it’s an emergency or previously scheduled customers have rescheduled.
How do I know if something is in stock in my local region?
We stock a wide variety of appliances, TVs and more in our regional warehouses. Click the region below that best describes your area to shop items that were available as of 8am today.
Appleton-Green Bay Chicago Davenport-Quad Cities Indianapolis Madison Milwaukee
What is the process for scheduling warehouse pickups?
Whether you’re ordering online or in store, all warehouse pickups will need to be coordinated with your salesperson. Allow 30-60 minutes for the warehouse to process the order once you’ve confirmed your order with your salesperson.
Find your local warehouse below and click the pin for driving directions.
Do you keep stock at your stores for immediate pickup?
Short answer is no. Most customers opt for our professional delivery or installation services and, as a result, we choose to limit storage space at each store in order to maximize the selection of products on display. Many items on display are also in stock in our regional warehouses.
All that said, most stores have common accessories like replacement water filters for dispensing refrigerators. Some have an array of small appliances including microwaves, disposals and other commonly requested items. Contact the store near you for complete details.
What should I expect when picking up in store?
Because Grand stores are designed to be showrooms for delivered products, most locations do not have a loading dock, fork lift or other such items used to lift and load large, heavy items like refrigerators, washers or freezers. In fact, due to the extreme weight and bulkiness of these items, the store may not even have able-bodied sales personnel on hand to lift and load these items.
As such, we recommend picking up at the warehouse for most larger items. If that is not feasible, coordinate closely with the store and ensuring either you or the staff on hand can provide assistance to facilitate an in-store pickup.
What are the lead times for out of stock items?
The appliance industry is experiencing unprecedented availability constraints due to the COVID-19 pandemic. As a result, lead times can vary greatly – even within product types of the same brand. Chat now for current lead times based on the specific products you’re shopping.
Track Your Delivery.
If you have a current order out for delivery enter your phone number or invoice number to track the status of your delivery.